Trainee portal

RetailSim AI

Customer service training

Practise difficult retail conversations before the real floor.

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Retail training simulator

Safer practice before real customers.

AI customer roleplay Text, TTS, and realtime call modes Coaching feedback after each session

Welcome back

RetailSim AI

Complete your due roleplays

2

due this week

Simulation setup

Choose your training path

1. Topic

2. Difficulty

3. Mode

Live roleplay

RetailSim AI

Current roleplay

Medium difficulty

Refund Without Receipt

A frustrated customer wants a cash refund for a worn jacket but has no receipt.

Session

0 turns

Ready mode

Refund Without Receipt

Handle a difficult customer conversation

Refund Without Receipt

Practise with Aisha Morgan

Call status

Not connected

Ready for a live voice call.

SystemRealtime calling will be connected through a backend relay so the API key stays private.

Coach

Feedback

Unlocked information

0 found

Ask operational questions or request checks to reveal useful case information.

Finish a roleplay to receive scores, coaching notes, and a stronger example response.

Trainee profile

Overall report

Current average

84 Across recent attempts

Skill profile

Attempt history

Focus next

Ask one diagnostic question before proposing policy.
Close with owner, timeframe, and next step.
Use discovered case information in the final offer.